Informations et politique de retour
Veuillez noter que le traitement des retours peut actuellement prendre jusqu'à 21 jours. Désormais, tous nos clients bénéficient d'un délai de retour de 30 jours.
Retour gratuit en France
Nous sommes heureux d'offrir les retours gratuits à tous nos clients. Si, pour une raison quelconque, vous souhaitez échanger ou obtenir un remboursement de vos bijoux, vous pouvez imprimer vos propres étiquettes de retour, poster votre colis et nous nous occupons du reste. Pour bénéficier de ce service, suivez simplement les étapes ci-dessous.
1. Cliquez ci-dessous pour accéder au portail Ezi-Returns de Gemondo
https://gemondo.ezireturns.com/
2. Suivez les instructions et remplissez vos coordonnées comme indiqué.
Veuillez vous assurer d'inclure le formulaire de retour dans votre colis afin que nous puissions traiter votre retour correctement et rapidement.
Les retours internationaux sont soumis aux mêmes conditions générales que nos commandes au Royaume-Uni. Veuillez consulter la page sur la politique de retour plus d'informations.
L'adresse de retour est :
Gemondo
c/o DEVLND LIMITED
195 South Liberty Lane
Bristol
BS3 2TN
United Kingdom
Australia Return
If, for any reason, you would like to exchange or get a refund on your jewellery, you can print off your own return labels, post your parcel and we'll take care of the rest. To take advantage of this service, simply follow the steps below.
1. Click below to visit Gemondo’s Ezi-Returns portal
https://gemondo.ezireturns.com/
2. Follow the instructions and fill in your details as instructed
Please ensure you include the return form in your package so we can process your return correctly and quickly for you.
International returns are subject to the same terms and conditions as our UK orders. Please see the returns policy page for further information.
The return address is:
Gemondo
c/o DEVLND LIMITED
195 South Liberty Lane
Bristol
BS3 2TN
United Kingdom
Germany Free Return
We are pleased to offer free returns to all our customers. If, for any reason, you would like to exchange or get a refund on your jewelry, you can print off your own return labels, post your parcel and we'll take care of the rest. To take advantage of this service, simply follow the steps below.
1. Click below to visit Gemondo’s Ezi-Returns portal
https://gemondo.ezireturns.com/
2. Follow the instructions and fill in your details as instructed
Please ensure you include the return form in your package so we can process your return correctly and quickly for you.
International returns are subject to the same terms and conditions as our UK orders. Please see the returns policy page for further information.
The return address is:
Gemondo
c/o DEVLND LIMITED
195 South Liberty Lane
Bristol
BS3 2TN
United Kingdom
Spain Free Return
If, for any reason, you would like to exchange or get a refund on your jewellery, you can print off your own return labels, post your parcel and we'll take care of the rest. To take advantage of this service, simply follow the steps below.
1. Click below to visit Gemondo’s Ezi-Returns portal
https://gemondo.ezireturns.com/
2. Follow the instructions and fill in your details as instructed
Please ensure you include the return form in your package so we can process your return correctly and quickly for you.
International returns are subject to the same terms and conditions as our UK orders. Please see the returns policy page for further information.
The return address is:
Gemondo
c/o DEVLND LIMITED
195 South Liberty Lane
Bristol
BS3 2TN
United Kingdom
Italy Free Return
If, for any reason, you would like to exchange or get a refund on your jewellery, you can print off your own return labels, post your parcel and we'll take care of the rest. To take advantage of this service, simply follow the steps below.
1. Click below to visit Gemondo’s Ezi-Returns portal
https://gemondo.ezireturns.com/
2. Follow the instructions and fill in your details as instructed
Please ensure you include the return form in your package so we can process your return correctly and quickly for you.
International returns are subject to the same terms and conditions as our UK orders. Please see the returns policy page for further information.
The return address is:
Gemondo
c/o DEVLND LIMITED
195 South Liberty Lane
Bristol
BS3 2TN
United Kingdom
Ireland Free Return
If, for any reason, you would like to exchange or get a refund on your jewellery, you can print off your own return labels, post your parcel and we'll take care of the rest. To take advantage of this service, simply follow the steps below.
1. Click below to visit Gemondo’s Ezi-Returns portal
https://gemondo.ezireturns.com/
2. Follow the instructions and fill in your details as instructed
Please ensure you include the return form in your package so we can process your return correctly and quickly for you.
International returns are subject to the same terms and conditions as our UK orders. Please see the returns policy page for further information.
The return address is:
Gemondo
c/o DEVLND LIMITED
195 South Liberty Lane
Bristol
BS3 2TN
United Kingdom
Netherlands Free Return
If, for any reason, you would like to exchange or get a refund on your jewellery, you can print off your own return labels, post your parcel and we'll take care of the rest. To take advantage of this service, simply follow the steps below.
1. Click below to visit Gemondo’s Ezi-Returns portal
https://gemondo.ezireturns.com/
2. Follow the instructions and fill in your details as instructed
Please ensure you include the return form in your package so we can process your return correctly and quickly for you.
International returns are subject to the same terms and conditions as our UK orders. Please see the returns policy page for further information.
The return address is:
Gemondo
c/o DEVLND LIMITED
195 South Liberty Lane
Bristol
BS3 2TN
United Kingdom
UK Free Return
Please note returns may currently take up to 21 days to be processed.
We are pleased to offer free returns via Royal Mail to all our UK customers. If, for any reason, you would like to exchange or get a refund on your jewellery, you can print off your own return labels, post your parcel and we'll take care of the rest. To take advantage of this service, simply follow the steps below.
1. Click below to visit Royal Mail's Tracked Returns website
https://www.royalmail.com/track-my-return/create/731
2. Follow the instructions and fill in your details as instructed
Please note: Our jewellery packages will weigh less than 5kg
3. Download your label PDF and print
4. Securely attach the label to your parcel and take to the Post Office.
If you have any questions or queries regarding our free returns process, please contact us.
US Free Return
We are pleased to offer free returns to all our customers. If, for any reason, you would like to exchange or get a refund on your jewellery, you can print off your own return labels, post your parcel and we'll take care of the rest. To take advantage of this service, simply follow the steps below.
1. Click below to visit Gemondo’s Ezi-Returns portal
https://gemondo.ezireturns.com/
2. Follow the instructions and fill in your details as instructed
Please ensure you include the return form in your package so we can process your return correctly and quickly for you.
International returns are subject to the same terms and conditions as our UK orders. Please see the returns policy page for further information.
The return address is:
Gemondo
c/o DEVLND LIMITED
195 South Liberty Lane
Bristol
BS3 2TN
United Kingdom
All Other Returns
We aim to make your return or exchange process as seamless and straightforward as possible. Should you wish to exchange or request a refund for your jewellery, you can generate and print your return labels conveniently at home. Once your parcel is ready, simply post it back to us, and we’ll handle the rest with care and efficiency. To get started, please follow the step-by-step instructions outlined below.
For international returns, the same terms and conditions apply as those for UK orders. We encourage you to review our comprehensive returns policy page for detailed information on eligibility, timelines, and further guidance.
International returns are subject to the same terms and conditions as our UK orders. Please see the returns policy page for further information.
The return address is:
Gemondo
c/o DEVLND LIMITED
195 South Liberty Lane
Bristol
BS3 2TN
United Kingdom
We recommend securely packaging your item to prevent any damage during transit and using a tracked postal service for peace of mind. Should you have any questions or require assistance with your return, our customer care team is here to help.
Politique de retour
1. Vous devez informer Pranda UK Limited, exploitant Gemondo, de votre demande de retour à l'avance :
Veuillez nous informer par écrit de votre intention de nous retourner des articles. Envoyez-nous un e-mail à l'adresse enquiries@gemondo.com ou remplissez un formulaire de retour sur votre compte Gemondo.
2. État du produit :
Tant que vous êtes en possession des produits que vous souhaitez retourner à Gemondo, vous devez les conserver en parfait état.
3. Retour des articles :
Avec votre commande Gemondo, vous recevrez un formulaire de retour. Veuillez le remplir en indiquant le numéro de commande et les détails de l'échange ou de la demande de remboursement.
4. Articles défectueux ou mal décrits :
En cas de produits défectueux ou mal décrits, les articles doivent être retournés à Pranda UK Ltd, exploitant Gemondo, comme indiqué ci-dessus. Si vous pensez que votre produit est défectueux ou que vous avez reçu un article incorrect, veuillez nous contacter..
5. Les retours sont soumis aux conditions suivantes :
- Les articles doivent être retournés avec leur boîte de présentation et le contenu d'origine du colis.
- Comme d'autres détaillants, pour des raisons de santé et d'hygiène, nous n'accepterons pas le retour de boucles d'oreilles ayant déjà été portées.
- Ces conditions n'affectent pas vos droits statutaires.
- Pour consulter l'intégralité des conditions générales, veuillez consulter notre page Conditions générales
PO Box 3492
BRISTOL
BS3 9JS
